EEE Auto Service & Towing at 487 Huntington Way, Livermore, CA 94551

Contacts

Address:
487 Huntington Way, Livermore, CA 94551
Get directions

Phone number:
+1 209-248-0055

Website:
eeeautoservice.com

Categories:
Establishment   Car repair  

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Reviews

• Natasha Walker
  ★ ★ ☆ ☆ ☆
  Started out well. Went in for insurance work on the transmission. They worked with the insurance company and finally got everything done over three weeks. As things were wrapping up, they advised I could use new brake pads which I agreed they could replace. When the car is returned to me the alignment is significantly off which I immediately questioned. They agreed to take it back and address. Three days later and I need a ride to pick up the car,which was clear when I dropped the car off. They have now scheduled another service and he advises me to "take an Uber".
  
  I remind him that the car should have been returned in the condition in which I have it to them and not needed additional service and we wouldn't even be talking now. He finally drives my car to pick me up and I insist on driving back to the shop and again it is clear that the alignment is not right. I then insist on talking with the owner. I express the frustration around having to come twice to repair an issue that was not there when I dropped the car off. I state my intention to take it to another mechanic at this point as I do not have faith in their work. He says that he will take it elsewhere at his expense as he can't understand why it isn't where it should be after their remediation.
  
  Reluctantly I agree to leave the car a third time with the understanding he is taking it somewhere else and will give me a copy of the invoice of work done. Astoundingly he decided to again try to address it himself and completely skips over what we discussed, essentially doing unauthorized work that I now have no documentation of.
  
  They seem to do pretty good work but their communication with customers, poor documentation of services, and general disregard for the customer overshadows the actual service. At this point I have been without a car for a month, had to take off six days of work to drop off/pick up the car and meet with them at their convenience. At no point did they apologize and seemed only to minimize my concerns as being too picky. Will not be back.

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